Analytics

The analytics dashboard gives you visibility into every conversation your agent handles. Track resolution quality, identify gaps in your knowledge base, and collect user feedback.

Activity feed

The Activity page in the dashboard shows a real-time feed of conversations. Each entry includes:

Conversation status (active or closed)
Message count and last message preview (up to 150 characters)
Timestamps for creation and last update
End user identity (if verified)

The feed polls every 2 seconds and shows up to 50 messages per poll, with a maximum monitoring duration of 5 minutes per session.

Conversation history

Click any conversation in the activity feed to see the full message history. You can review:

The complete exchange between the user and agent
Which knowledge sources and actions were used
Tool invocations and their results
Page context captured from the widget

Feedback collection

Users can rate agent responses directly in the widget. Feedback is captured via the /api/v1/chat/feedback endpoint with:

Field	Description
`rating`	`POSITIVE` or `NEGATIVE`
`messageId`	Optional — target a specific message
`comment`	Optional — free-text explanation

Use negative feedback to identify topics where your knowledge base needs improvement. Filter conversations by negative ratings to find common pain points.

API access

You can query conversation data programmatically:

curl "https://platform.agentictrust.com/api/v1/chat/conversations?userId=user-42" \
  -H "x-api-key: lum_pk_your_api_key"

curl "https://platform.agentictrust.com/api/v1/chat/conversations/conv_abc123" \
  -H "x-api-key: lum_pk_your_api_key"

curl -X POST "https://platform.agentictrust.com/api/v1/chat/feedback" \
  -H "x-api-key: lum_pk_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{"conversationId": "conv_abc123", "rating": "POSITIVE"}'

Rate limits

Endpoint	Limit
Chat messages	30 requests/minute
Session creation	10 requests/minute
General API	60 requests/minute

Rate limit headers are included in every response:

X-RateLimit-Limit — maximum requests in the current window
X-RateLimit-Remaining — requests remaining
X-RateLimit-Reset — Unix timestamp when the window resets

Getting Started

Features

Widget Integration

Activity feed

Conversation history

Feedback collection

API access

Rate limits

​Activity feed

​Conversation history

​Feedback collection

​API access

​Rate limits

Activity feed

Conversation history

Feedback collection

API access

Rate limits