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The analytics dashboard gives you visibility into every conversation your agent handles. Track resolution quality, identify gaps in your knowledge base, and collect user feedback.

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Activity feed

The Activity page in the dashboard shows a real-time feed of conversations. Each entry includes:
  • Conversation status (active or closed)
  • Message count and last message preview (up to 150 characters)
  • Timestamps for creation and last update
  • End user identity (if verified)
The feed polls every 2 seconds and shows up to 50 messages per poll, with a maximum monitoring duration of 5 minutes per session.

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Conversation history

Click any conversation in the activity feed to see the full message history. You can review:
  • The complete exchange between the user and agent
  • Which knowledge sources and actions were used
  • Tool invocations and their results
  • Page context captured from the widget

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Feedback collection

Users can rate agent responses directly in the widget. Feedback is captured via the /api/v1/chat/feedback endpoint with:
FieldDescription
ratingPOSITIVE or NEGATIVE
messageIdOptional — target a specific message
commentOptional — free-text explanation
Use negative feedback to identify topics where your knowledge base needs improvement. Filter conversations by negative ratings to find common pain points.

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API access

You can query conversation data programmatically: 
curl "https://platform.agentictrust.com/api/v1/chat/conversations?userId=user-42" \
  -H "x-api-key: lum_pk_your_api_key"

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Rate limits

EndpointLimit
Chat messages30 requests/minute
Session creation10 requests/minute
General API60 requests/minute
Rate limit headers are included in every response:
  • X-RateLimit-Limit — maximum requests in the current window
  • X-RateLimit-Remaining — requests remaining
  • X-RateLimit-Reset — Unix timestamp when the window resets