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Incident Response Plan

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1. Purpose

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2. Scope

• Data breaches
• Unauthorized access
• Malware infections
• Denial of service attacks
• Insider threats
• Third-party vendor incidents
• Physical security breaches

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3. Incident Response Team

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Roles and Responsibilities

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Escalation Path

1. First Responder → Security Team
2. Security Team → Incident Commander
3. Incident Commander → Executive Team
4. Executive Team → Board of Directors (for critical incidents)

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4. Incident Classification

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Severity Levels

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CRITICAL (P0) - Response Time: Immediate

• Data breach affecting customer data
• Complete system outage
• Active ransomware/malware infection
• Successful unauthorized access to production systems
• Public disclosure of credentials or secrets

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HIGH (P1) - Response Time: Within 1 hour

• Attempted unauthorized access
• Potential data breach (investigation required)
• Significant service degradation
• Malware detected (contained)
• Loss of critical third-party service

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MEDIUM (P2) - Response Time: Within 4 hours

• Suspicious activity detected
• Minor service disruption
• Vulnerability discovered (not yet exploited)
• Failed authentication patterns

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LOW (P3) - Response Time: Within 24 hours

• Policy violations
• Minor security configuration issues
• Non-critical vulnerability reports

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5. Incident Response Phases

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Phase 1: DETECTION & IDENTIFICATION

• Sentry error monitoring
• Upstash rate limit alerts
• Failed authentication logs
• Customer reports
• Automated security scanning
• Vendor notifications

1. Receive alert or notification
2. Verify the incident is real (not false positive)
3. Document initial findings
4. Classify severity level
5. Notify Incident Commander (P0/P1) or assign to on-call (P2/P3)

• Sentry dashboard
• Database query logs (Neon)
• Application logs
• Network traffic logs (Vercel)

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Phase 2: CONTAINMENT

• Isolate affected systems
• Revoke compromised credentials/API keys
• Block malicious IP addresses
• Disable compromised user accounts
• Take snapshots for forensics

• Apply temporary fixes/patches
• Implement additional monitoring
• Prepare clean backup environment
• Update firewall rules

1. Identify scope of compromised data
2. Revoke all API keys for affected product
3. Force password reset for affected users
4. Enable enhanced logging
5. Preserve evidence

1. Terminate active sessions
2. Disable compromised accounts
3. Review access logs
4. Reset credentials
5. Enable MFA (if not already)

1. Enable rate limiting (if not active)
2. Block attacking IPs via Vercel firewall
3. Scale infrastructure if needed
4. Contact Vercel/Cloudflare for DDoS protection

1. Disconnect affected systems from network
2. Preserve infected systems for analysis
3. Restore from clean backups
4. Scan all systems for infection

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Phase 3: ERADICATION

1. Identify root cause of incident
2. Remove malware, backdoors, or unauthorized access
3. Patch vulnerabilities exploited
4. Update security controls
5. Harden configurations
6. Remove compromised accounts

• Run security scans to confirm threat removed
• Monitor for recurring indicators
• Review logs for suspicious activity

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Phase 4: RECOVERY

1. Restore systems from clean backups (if needed)
2. Verify system integrity
3. Gradually restore services
4. Monitor closely for anomalies
5. Restore data from backups (verify integrity)
6. Validate all security controls operational

• Run automated tests
• Manual security review
• Performance monitoring
• User acceptance testing

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Phase 5: POST-INCIDENT REVIEW

1. Schedule post-incident review meeting
2. Document timeline of events
3. Analyze root cause
4. Identify what worked well
5. Identify areas for improvement
6. Update incident response procedures
7. Implement preventive measures
8. Conduct team training if needed

• Incident report (technical details)
• Root cause analysis
• Lessons learned document
• Updated security controls
• Training materials

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6. Communication Protocols

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Internal Communication

• #security-incidents - Real-time incident coordination
• #engineering - Technical team updates
• #exec-team - Executive notifications

• security@agentictrust.com - Incident reports
• exec-team@[company].com - Executive updates

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External Communication

• Required for P0 data breaches within 72 hours
• Template: See Appendix A
• Channels: Email, in-app notification, status page

• GDPR breach notification (72 hours to supervisory authority)
• State breach notification laws (varies by state)
• Contact: Legal counsel coordinates

• Notify affected vendors immediately
• Coordinate with vendor security teams

• Contact for criminal activity (fraud, ransomware, etc.)
• Coordinate through legal counsel
• Preserve evidence chain of custody

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Public Communication

• Update status.agentictrust.com for service impacts
• Transparency about incident (without compromising security)

• All media inquiries to Communications Lead
• No individual statements without approval

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7. Tools & Resources

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Investigation Tools

• Sentry (error logs): https://sentry.io/organizations/[org]/
• Neon database logs: Neon console
• Vercel deployment logs: Vercel dashboard
• Prisma query logs: Application logs

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Forensics Tools

• Database query history
• API request logs
• Audit logs (to be implemented)

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Communication Templates

• Customer notification template (Appendix A)
• Internal incident status update template (Appendix B)
• Post-incident report template (Appendix C)

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Contact List

• [Maintain updated contact list with phone numbers, emails]

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8. Legal & Regulatory Requirements

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Data Breach Notification Laws

• Notify supervisory authority within 72 hours
• Notify affected individuals if high risk
• Document all data breaches (even if not notifiable)

• Notify California AG if affects 500+ CA residents
• Notify affected individuals

• Varies by state - consult legal counsel
• Generally 30-90 day notification window

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Compliance Frameworks

• Document all security incidents
• Include in next audit report
• Demonstrate effective incident response

• Notify HHS within 60 days
• Notify media if affects 500+ individuals

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9. Testing & Maintenance

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Tabletop Exercises

• Frequency: Quarterly
• Participants: Full incident response team
• Scenarios: Rotate through incident types
• Duration: 2 hours
• Deliverable: Exercise report with improvements

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Plan Reviews

• Frequency: Quarterly or after major incidents
• Owner: Security Team
• Process: Review effectiveness, update contacts, revise procedures

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Training

• New employees: Security awareness training (first week)
• Annual refresher: All employees
• Incident response training: IRT members (quarterly)

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10. Appendices

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Appendix A: Customer Notification Template

Subject: Security Incident Notification - Action Required

Dear [Customer Name],

We are writing to inform you of a security incident that may have affected your data
on the Agentic Trust platform.

WHAT HAPPENED:
[Brief description of incident]

WHAT DATA WAS AFFECTED:
[List of data types: email, name, conversation logs, etc.]

WHAT WE ARE DOING:
[Actions taken to contain and remediate]

WHAT YOU SHOULD DO:
[Recommended actions: reset password, review account activity, etc.]

QUESTIONS:
If you have questions, please contact security@agentictrust.com

We sincerely apologize for this incident and any inconvenience caused.

[Company Name] Security Team

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Appendix B: Internal Status Update Template

INCIDENT STATUS UPDATE

Incident ID: INC-YYYY-MM-DD-###
Severity: [P0/P1/P2/P3]
Status: [Investigating/Contained/Eradicating/Recovering/Resolved]
Incident Commander: [Name]

CURRENT SITUATION:
[Brief description]

ACTIONS TAKEN:
- [List actions completed]

NEXT STEPS:
- [List planned actions with owners and ETAs]

IMPACT:
- Customers affected: [Number/scope]
- Services impacted: [List]
- Data compromised: [Yes/No/Unknown]

NEXT UPDATE: [Time]

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Appendix C: Post-Incident Report Template